Join the Springnest Team

We’re hiring a Customer Success Agent

Springnest makes it easy and affordable for tourism and hospitality businesses to launch and manage beautiful, feature-rich websites and digital marketing content. We are looking for a Customer Success Agent to join our team, and to be part of our journey as we evolve the way that our current and future clients enjoy and benefit from our product.

About you

As a Customer Success Agent you:

  • Have a passion for helping others solve problems
  • Have excellent verbal and written communication skills
  • Have the discipline to work remotely (this comes with the freedom of working anywhere you wish)
  • Understand how a strong online presence influences the success of a business
  • Are not afraid to ask questions when you feel unsure or in over your head

About the position and working environment

As a Customer Success Agent, your day-to-day work will include:

  • Assisting new clients in gathering and curating the necessary content needed to build a beautiful Springnest site for their business
  • Resolving customer support queries in a considerate and timely manner. This includes answering email queries, or assisting clients via live chat.
  • Referring users to relevant tutorials and guides in the Springnest Help Centre
  • Assisting in building out the Springnest Help Centre, based on support trends and queries
  • Contributing to the ongoing education of Springnest users
  • Assisting with administrative tasks if necessary

Working remotely

The Springnest team is based in Cape Town, South Africa, though we don’t have a fixed office space. We work from home, from coffee shops, and sometimes from hotel rooms. As a Springnest team member, you will have the freedom to work from a location where you feel comfortable and productive. We do have a couple of requirements to ensure that we function well as a team, and that clients are happy and attended to.

What salary are you offering?

R12,000 - R15,000 per month, depending on skills and experience.

How to apply

Send the following to jobs@springnest.com:

  • A copy of your CV
  • A short cover letter about why you are interested to work at Springnest
  • Tell us in one paragraph, what, in your personal opinion, makes a good hotel website?