Hours: Part-Time (Half Days - approx. 20 hours/week, flexible schedule)
Reports to: Founder
Role Overview
Springnest is seeking a detail-oriented person to join our team and take ownership of our billing and admin processes. Working remotely on your own flexible 20-hour weekly schedule, you'll help keep our business running smoothly by managing customer subscriptions, handling invoicing, and supporting our team with essential admin. If you're organised, good with numbers, and enjoy working independently, this could be a great fit for you.
The Impact You'll Have
- Financial Health: You'll ensure accurate billing that supports our financial stability.
- Customer Satisfaction: You'll maintain positive customer relationships through reliable billing support.
- Operational Efficiency: You'll streamline financial processes for business continuity.
- Strategic Support: You'll provide quality financial data for informed business decisions.
Key Responsibilities
- Match incoming payments to customer invoices daily.
- Help customers with billing questions (updating payment methods, explaining charges).
- Follow up on outstanding payments and manage payment failures.
- Create and send quotes and invoices.
- Process debit orders.
- Handle general admin tasks (monitoring data/phone balances, updating leave records, booking meeting rooms).
- Identify ways to improve our billing processes.
Requirements
- Proven experience in billing, accounts receivable, or financial admin.
- Proven experience in online accounting software (Xero preferred).
- Strong spreadsheet skills (Google Sheets or Excel) - you should know how to use basic formulas, sort data, and keep information accurate.
- Confident with digital tools - you'll need to be comfortable using online applications to collaborate (Zoom, Slack, etc).
- Attention to detail and accuracy when working with numbers.
- Good organisation and ability to prioritise tasks on your own.
- Ability to communicate professionally and clearly with customers and team, both verbally and in writing.
- A reliable internet connection, and a suitable place to do focussed remote work.
Advantageous Experience
- Formal bookkeeping or accounting qualification/experience.
- Prior experience working effectively in a fully remote team.
- Experience within a SaaS or subscription-based business model.
- Experience using Loom or similar screen recording tools.
What we offer
- R12,000 - R15,000 per month (based on experience).
- 15 days of paid leave per year.
- True flexibility - enjoy the autonomy of a fully remote, part-time role with flexible working hours that fit your life.
- Direct collaboration with the company founder.
- The chance to make a real difference in a growing company.
How to Apply
Interested candidates are invited to apply by sending the following to careers@springnest.com with the subject line: "Billing & Admin Coordinator Application - [Your Name]"
- Your updated CV/Resume in PDF format.
- A brief cover letter in PDF format, outlining:
- Why you are interested in this specific role at Springnest.
- How your experience aligns with the key responsibilities and requirements (particularly your billing/financial admin and spreadsheet experience).
- Your desired start date and confirmation of availability for part-time hours.
- Optional but advantageous: A short Loom video (max 2 minutes):
Briefly introduce yourself. We’d love to learn more about you, and your interests.
How: Record the video with Loom (or a similar tool), ensure the link is set to be viewable by anyone with the link, and include the link in your application email/cover letter. This helps us gauge your communication style and comfort with commonly used remote tools.
Application deadline: 30 April 2025
What happens next?
- We'll review all applications
- If shortlisted, you'll have an initial interview
- Selected candidates will complete a 15-20 minute Google Sheets exercise
We appreciate you taking the time to apply and look forward to hearing from you!
