Springnest, a division of The Journey Tourism Consulting and Management Proprietary Limited ("we" or "us" or "our") are committed to protecting and respecting your privacy.
The types of personal information that we may Collect includes information necessary for our legitimate business interest and the categories of personal information identified in relevant data protection laws in the Republic of South Africa. This may include (amongst other things) your name and identity number, e-mail and physical addresses, postal address, contact information, ethnic or social origin, age, views or preferences and the pages of the Website viewed by you;
We will attempt to limit the types of personal information we Collect to only that to which you consent and which is necessary for our legitimate business interests.
Personal information may be Collected by us in several ways, including, when:
you register to make use of the Services on the Website;
you register for Paid Services;
you make use of the Services;
we carry out demographic research; and
you browse the Website.
You acknowledge that all personal information Collected by us may be stored by us and used for any of the purposes listed in paragraph 4 below.
We may use your personal information:
to retain and make available to you information on the Website as part of the Services;
as a registered Paid Services user, to notify and authenticate your identity when you view and access the designated area of the Website;
to verify your identity on the Website;
for security, administrative and legal purposes;
for customer relations; and
for helping us in any future dealings with you.
While we will attempt not to disclose any of your personal information to third parties, except when we have your permission or for purposes of our legitimate business interests, we do not guarantee that your personal information will not be shared with third parties without your permission.
You agree that your de-identified aggregate personal information may be shared under the following circumstances:
to our holding companies, subsidiary companies, agents, advisers, service providers and suppliers;
to monitor web traffic: web servers serving the Website automatically collect information about pages you visit. This information is used for internal review, to tailor information to individual visitors and for traffic audits. This information (as well as information from third-party market researchers), on an aggregated, anonymous basis, is provided to advertisers advertising on the Website. Should you provide personal information online as part of an online advertising promotion or in order to access a third party service, such information may be provided directly to the advertiser or the third party concerned;
promotions: many promotions offer opportunities to request additional information from sponsors or third parties. When you request more information about a particular promotion, your e-mail address may be shared with the sponsor of that promotion;
for statistics and advertisement purposes: we may perform statistical analyses in order to measure interest in the various areas of the Website (for product development purposes) and to inform advertisers as to how many consumers have seen or "clicked" on their advertising banners. We may also use aggregated demographic information to allow advertising banners on the Website to be targeted, in aggregate.
government and law enforcement agencies: where the law requires that we disclose your personal information to a party, and where we have reason to believe that a disclosure of personal information is necessary to identify, contact or bring legal action against a party who may be in breach of the Terms or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else that could be harmed by such activities.
An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log IP addresses, or the location of computers on the Internet.
We collect IP addresses for the purposes of system administration and to audit the use of the Website. We do not ordinarily link IP addresses to personal information, which means that your session may remain anonymous. However, we cannot guarantee that this will always be the case, as it may be necessary to identify a particular user when it is necessary to enforce compliance with the Terms or to protect our Website, its users or other interests.
Your personal information may be transferred to and/or stored on servers in a jurisdiction other than South Africa and such jurisdiction may not have data protection legislation comparable to legislation of South Africa.
The Website is not targeted at children under the age of 18. We will not knowingly collect information from persons in this age group. We encourage parents to talk to their children about the use of the Internet and information they disclose to websites
Please find herewith the manual compiled in terms of Section 51 of the PAIA Act, available for download in PDF format:
29 January 2016 - Updated the Springnest phone number.
30 June 2021 - Added PAIA Manual.
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