What we learned at Tourism Innovation Summit in Spain, and what it means for your property
What Peter learned at the Tourism Innovation Summit in Seville about AI, reviews and storytelling, and what it means for your property.
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We decided on building this month’s product update a simple reason: an increased number of Springnest customers have been asking about email marketing, and many of them wanted an alternative to the tools they had already tried (or never got around to trying).

Most guests who stay with you will not book again unless you give them a reason to think of you. That is not a criticism, it is just how attention works. People forget.
While email might feel “old” compared to the latest string of AI and social media developments, it’s still an extremely effective channel when used right. A well-timed message about availability during a quiet month, a seasonal offer, or a simple "here is what is new" update can bring past guests back to your website. Over time, this builds a list of people who already know and trust your property, and that list becomes one of your most valuable marketing assets.
The challenge has always been getting started. Choosing a platform, setting it up, figuring out what to send. For busy property owners, it often stays on the to-do list longer than it should.
Mail Blaze is a South African email marketing platform built around simplicity. We have added a native integration to Springnest that lets you connect a Mail Blaze newsletter signup widget directly to your website.
Here is what that means in practice:
The setup only takes a few minutes. If you already have a Mail Blaze account, you can connect it right away. If you are new to Mail Blaze, you can create an account and explore their plans on their website.
We’ve been in touch with kind folks at Mail Blaze for a good couple of years, and this prouct update felt like a natural progression to integrate with a project that suits the Springnest community: independent properties, small teams, people who need things to be straightforward. Their platform is clean and focused, their pricing is transparent, and their support team is hands-on and responsive.
They are also a South African company, which means local support, local billing, and a team that understands the market you operate in.
If you are already using Mailchimp and it is working for you, nothing changes. Your existing integration continues to work exactly as it does today.
The Mail Blaze integration is for properties who have been looking for something different, whether that is simpler pricing, local support, or just a fresh start with a platform that feels less overwhelming.
This update is about giving you more choice, not less.
For a detailed walkthrough with screenshots, visit our Help Centre guide:
How to set up the Mail Blaze newsletter widget
If you are still deciding whether email marketing is the right move for your property, Pauline Radford-Hayden (COO at Mail Blaze) wrote a practical guide for Springnest Academy that covers exactly that: when you need software, when you do not, and what to look for when you are ready.
Read: Do I Need Email Marketing Software? A Practical Guide for Hotels, Lodges & Guest Houses
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